Privacy Policy
General
All prices quoted in the Flying Wedge web site are in Canadian dollars.
 
Refund Policy
If you are not completely satisfied with your meal and did not consume a significant portion of it, you should immediately contact the location from which it was purchased to discuss a refund, credit, or replacement. All refund decisions are made at the local store level and are neither at the discretion nor are they the responsibility of the Flying Wedge Pizza corporate office.
 
Privacy Policy
Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business at The Flying Wedge Pizza Co. (Canada) Ltd. whether on the telephone, at our Stores or on our Web site. We believe in protecting the privacy of the personal information that we obtain for business purposes about our customers, employees, franchisees, suppliers and other entities. We strive to provide you with the best customer service in our mission to be the best pizza delivery company in the world. To us, that includes treating you fairly and with respect. The Flying Wedge Pizza Co. (Canada) Ltd. and all affiliates will take reasonable steps to protect your personal information in accordance with this privacy policy and applicable law. This privacy policy does not apply to personal information of employees and franchisees of The Flying Wedge Pizza Co. (Canada) Ltd.
 
WHAT IS PERSONAL INFORMATION
"Personal Information" means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.
 
WHAT PERSONAL INFORMATION DO WE COLLECT
The Flying Wedge Pizza Co. (Canada) Ltd. and all affiliates sells product through delivery and take-out services and in order to provide you with our product and with these services we collect your name, email address and telephone. Payment information may be collected for the sole purpose of processing your order and receiving payment of the same.
 
HOW DO WE COLLECT PERSONAL INFORMATION
The Flying Wedge Pizza Co. (Canada) Ltd. collects personal information which you provide to it voluntarily, for example: request for home delivery of product, respond to offers, queries or complaints, participate in one of our contests, sweepstakes or surveys. The Flying Wedge Pizza Co. (Canada) Ltd. may obtain your personal information from third parties, such as our affiliates, our franchisees, or our marketing partners in order to serve you better, to improve our products and services, to develop and advance the business system of The Flying Wedge Pizza Co. (Canada) Ltd. and to ensure complete customer satisfaction.
The Flying Wedge Pizza Co. (Canada) Ltd. complies with this privacy policy and all applicable privacy laws in the collection, use, disclosure and protection of all personal information that it receives. Any entity with which or from whom we share personal information is required to comply with all applicable privacy laws.
 
HOW DO WE USE PERSONAL INFORMATION
Internal Business Purposes The Flying Wedge Pizza Co. (Canada) Ltd. uses the personal information you provide for the purposes for which it was provided, for example to process a request for home delivery of product; to respond to queries or complaints; to notify you that you have won a prize, contest or sweepstakes. The Flying Wedge Pizza Co.(Canada) Ltd. uses your Personal Information to better understand your needs, to improve our products and services, to develop and advance the business system of The Flying Wedge Pizza Co. (Canada) Ltd. and to ensure better customer satisfaction. The Flying Wedge Pizza Co. (Canada) Ltd. Direct Marketing The Flying Wedge Pizza Co. (Canada) Ltd. may use your personal information for contacting you about products and services, special offers and upcoming promotions or events offered by us, our affiliates, or our marketing partners that we think may be of interest to you for the purposes of marketing. If you prefer that we not use your personal information for direct marketing, you may opt-out of such uses by sending an email to: the Privacy Manager, info@flyingwedge.com or write to: Privacy Manager, The Flying Wedge Pizza Co. (Canada) Ltd. 4088 Cambie Street, Suite #202, Vancouver, BC V5Z 2X8 or call (604) 681-1288 (Monday to Friday 10 am - 5 pm PST). Any subsequent registration or request, either oral or in writing, for our services or participation in our sweepstakes, contest or surveys may void, temporarily or permanently, your prior elections to opt out of receiving marketing materials from The Flying Wedge Pizza Co. (Canada) Ltd.. Once you have opted out from our direct marketing, please review all applicable rules and regulations before participating in any contests, sweepstakes, surveys, promotions or services.
 
WHEN AND HOW DO WE DISCLOSE YOUR PERSONAL INFORMATION
The Flying Wedge Pizza Co. (Canada) Ltd. utilizes third party suppliers, vendors and service providers to undertake various tasks on our behalf, such as delivery of our product, analyzing and sorting data, removing repetitive information from customer lists, and hosting and maintaining databases. These organizations may have access to personal information to the extent needed to perform their functions, but they may not use it for other purposes, such as marketing their products and services to you or providing your information to third parties. The Flying Wedge Pizza Co. (Canada) Ltd. may, for the purposes of its business transactions, share personal information with its professional advisors, suppliers, franchisees, or agencies. Any entity with which we share personal information is required to comply with all applicable privacy laws. The Flying Wedge Pizza Co. (Canada) Ltd. does not sell your personal information.
Where permitted or required by law, The Flying Wedge Pizza Co. (Canada) Ltd. may collect, use or disclose your personal information without your consent, for example to comply with a subpoena or warrant issued or an order made by a court, to collect a debt you owe to us.
 
HOW DO YOU CONSENT
By providing us with your personal information, you consent to our collection, use and disclosure of that information as described in this Privacy Policy as amended from time to time or as described at or before the time of collection, use or disclosure, as the case may be. If you do not want your personal information to be collected, used or disclosed in this manner, please do not submit your personal information to us or exercise opt-out procedures described above or as may be offered at the time of collection. If you have submitted personal information to us and wish to withdraw your consent to its retention, use or disclosure, please send an email to: Privacy Manager at info@flyingwedge.com or write to: Privacy Manager, The Flying Wedge Pizza Co. (Canada) Ltd. 4088 Cambie Street, Suite #202, Vancouver, BC V5Z 2X8 or call (604) 681-1288. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.
 
HOW DO WE PROTECT
We will protect your information with appropriate safeguards and security measures. We have implemented physical, technological and organizational procedures designed to protect the integrity and security of your personal information based on the nature, sensitivity and format of the personal information collected, used, stored or disclosed by The Flying Wedge Pizza Co. (Canada) Ltd. We will retain your personal information only for the time it is required and for the purposes for which it was collected. Only employees and agents of The Flying Wedge Pizza Co. (Canada) Ltd. who need to access your personal information in the course of their duties will have access to it.
 
HOW CAN YOU CORRECT OR ACCESS YOUR PERSONAL INFORMATION?
We will make every reasonable effort to keep personal information as complete, accurate and current as is necessary to fulfill the purpose(s) for which it was collected. It is your right to have access to the personal information which you provided to us. Any request to this end should be sent to our Privacy Manager in writing at the following address: The Flying Wedge Pizza Co. (Canada) Ltd. Privacy Manager 4088 Cambie Street, Suite #202 Vancouver, BC V5Z 2X8 We will respond to your request within a reasonable time, at minimal or no cost. Please note that we may not be able to provide personal information found on you which contains references to third parties as well as information that is subject to legal privilege, contains confidential information proprietary to The Flying Wedge Pizza Co. (Canada) Ltd., related to an investigation of a breach of an agreement or a contravention of the law, or cannot be disclosed for other legal reasons.
 
CHANGES TO THIS PRIVACY POLICY
The Flying Wedge Pizza Co. (Canada) Ltd. reserves the right to change this Privacy Policy from time to time to address the changing needs of our business and / or to ensure compliance with applicable privacy laws. If you have any inquiries, complaints, questions or requests regarding this Privacy Policy, please send an email to: Privacy Manager at info@flyingwedge.com or write to: Privacy Manager, The Flying Wedge Pizza Co. (Canada) Ltd. 4088 Cambie Street, Suite #202, Vancouver, BC V5Z 2X8 or call (604) 681-1288.
 
OUR ONLINE PRIVACY POLICY
Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business at The Flying Wedge Pizza Co. (Canada) Ltd. whether on the telephone, at our Stores or on our Web site. We strive to provide you with the best customer service in our mission to be the best pizza delivery company in the world. To us, that includes treating you fairly and with respect. The Flying Wedge Pizza Co. (Canada) Ltd. will take reasonable steps to protect your personal information in accordance with this privacy policy and applicable law. Your use of this Web site constitutes your acceptance of this Privacy Policy and your consent to the practices it describes how do we collect and use Personal Information on our Web site. The Flying Wedge Pizza Co. (Canada) Ltd. web site will not collect any personal information on this Web site unless you voluntarily provide it to us. For example, if you participate in one of our contests, sweepstakes or surveys, email us or send us other communication or to opt-in to receive The Flying Wedge Pizza Co. (Canada) Ltd. information through this Web site. The Flying Wedge Pizza Co. (Canada) Ltd. uses the personal information you provide for the purposes for which it was provided. If you do not want us to obtain your personal information, please do not supply it to us. Even though you may choose not to provide/ submit personal information and you still will be able to visit most of The Flying Wedge Pizza Co. (Canada) Ltd. Web site but you may not be able to enjoy certain personalized features. The Flying Wedge Pizza Co. (Canada) Ltd. is the sole owner.
 
FRANCHISEE PERSONAL INFORMATION
The Flying Wedge Pizza Co. (Canada) Ltd. Web site also acts as a communication portal with our franchisees. Only franchisees and employees of The Flying Wedge Pizza Co. (Canada) Ltd. can become registered users of Franchisee Login on Flying Wedge Pizza Co. (Canada) Ltd. Web site. The Flying Wedge Pizza Co. (Canada) Ltd. may collect personal information of its franchisees for this purpose including, without limitation, your name, email address, postal address, telephone number, a unique individual username and a unique individual password.
The Flying Wedge Pizza Co. (Canada) Ltd. Franchisees seeking more information or details regarding the above may contact their Franchise Business Consultant or write to: The Marketing Team, Flying Wedge Pizza Co. (Canada) Ltd., 4088 Cambie Street, Suite #202, Vancouver, BC V5Z 2X8 or call toll free at: (604) 681-1288.
 
INFORMATION COLLECTED USING TECHNOLOGY
We may collect some information about you using technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected so that we know where to send information you are requesting.
 
COOKIE TECHNOLOGY
The Flying Wedge Pizza Co. (Canada) Ltd. website's server, or the servers of companies that are used to operate this site, may place a "cookie" on your computer in order to allow you to use the website and to personalize your experience. A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow us to recognize your computer while you are on our website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website. Most web browser applications (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.
 
EXTERNAL LINKS
The Flying Wedge Pizza Co. (Canada) Ltd. web site may contain links to other Web sites not maintained or related to The Flying Wedge Pizza Co. (Canada) Ltd. These links are provided as a service to users and are not sponsored by or affiliated with this web site or The Flying Wedge Pizza Co. (Canada) Ltd. The Flying Wedge Pizza Co. (Canada) Ltd. has not reviewed any or all of the sites hyper-linked to or from this web site and is not responsible for the content or privacy practices of other Web sites. The links are accessed at the user's own risk, and The Flying Wedge Pizza Co. (Canada) Ltd. makes no representations or warranties about the content, completeness or accuracy of these links or the sites hyper-linked to this Web site. Web sites that are accessible by hyperlinks from The Flying Wedge Pizza Co. (Canada) Ltd. Web site may use cookies. The Flying Wedge Pizza encourages you to read the privacy statements provided by other Web sites before you provide personal information to them. The Flying Wedge Pizza Co. (Canada) Ltd. does not implicitly endorse third-party sites hyper-linked to this Web site.
 
SECURITY
The Flying Wedge Pizza Co. (Canada) Ltd. maintains physical, electronic, and procedural safeguards to help guard personal information. If transactions are offered on the web site, transaction information is transmitted to and from The Flying Wedge Pizza of (Canada) Ltd. in
encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. The Flying Wedge Pizza of (Canada) Ltd. restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.
 
CHILDREN'S POLICY
This Web site is directed toward and designed for use by persons aged 13 or older. The Flying Wedge Pizza Co. (Canada) Ltd. will not approve applications of, or establish or maintain registrations for any child whom The Flying Wedge Pizza Co. (Canada) Ltd. knows to be under the age of 13. The Flying Wedge Pizza Co. (Canada) Ltd. does not solicit or knowingly collect personal information from children under the age of 13. If The Flying Wedge Pizza Co. (Canada) Ltd. nevertheless discovers that it has received personal information from an individual who indicates that he or she is, or whom The Flying Wedge Pizza Co. (Canada) Ltd. otherwise has reason to believe is, under the age of 13, The Flying Wedge Pizza Co. (Canada) Ltd. will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted by requesting the same via an email to Privacy Manager at info@flyingwedge.com or write to: Privacy Manager, The Flying Wedge Pizza Co. (Canada) Ltd. 4088 Cambie Street, Suite #202, Vancouver, BC V5Z 2X8 or call (604) 681-1288.
 
LEGAL DISCLAIMER
Although we make every effort to preserve user privacy, we may need to disclose personal information as follows: i. when required by law to comply with a judicial proceeding, a court order, or legal process served on us; ii. to protect users of our Web site and our Web site from fraudulent or abusive use.
 
CHANGES TO THIS PRIVACY POLICY
The Flying Wedge Pizza Co. (Canada) Ltd. reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, The Flying Wedge Pizza Co. (Canada) Ltd. will post a notice on its homepage and a link to the new policy. If you wish to change or delete your registration information or opt-out of any promotional materials please contact us via an email to Privacy Manager at info@flyingwedge.com or write to: Privacy Manager, The Flying Wedge Pizza Co. (Canada) Ltd. 4088 Cambie Street, Suite #202, Vancouver, BC, V5Z 2X8 or call (604) 681-1288. If for any reason you feel that we have not followed our stated policy please let us know by e-mail at info@flyingwedge.com or write to: Privacy Manager, The Flying Wedge Pizza Co. (Canada) Ltd. 4088 Cambie Street, Suite #202, Vancouver, BC V5Z 2X8 or call (604) 681-1288. We will look into your concern and try to resolve any problem